Service Request Ticket

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Service Request Information

CONTACT	Name	Baldwin, Paula	Date	Jan 12, 2022 10:49 AM
	Department	Humanities Division	Phone	88065
	Location		Email	baldwinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170678 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	78D25W8052J1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; TRANSFER from W#20120652: EndNote X6 for MAC from P0090632 SR67846;
	Wired NIC	78:7B:8A:C4:6C:0B
	Wireless NIC	24:F6:77:03:00:24
	Bluetooth NIC	24:F6:77:03:00:25

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Aug 12, 2022 09:32 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Jacob Limas	Aug 12, 2022 09:32 AM	She responded, it was resolved.	Add Attachment
Jacob Limas	Aug 11, 2022 12:01 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Aug 11, 2022 12:01 PM	Pretty sure this was done when I set up the GFA, but I will send an email and ask her.	Add Attachment
Alice Hodge	Apr 12, 2022 12:13 PM	Task reassigned to UCS Tech.	Add Attachment
Alice Hodge	Apr 12, 2022 12:13 PM	i talked with her a bit more following this, she said it wasn't resolved and hadn't had the chance to try the printer code instructions yet; so i offered to arrange for a tech to stop by to do it and haven't heard back since. would just get in touch and try to arrange a time for that if the issue is still unresolved.	Add Attachment
Alice Hodge	Mar 16, 2022 09:24 AM	**This is an outgoing email** Hi Dr. Baldwin, We were just following up with you regarding a service request that we have for you. (#78605) Description: Needs Printer Help and Second Monitor Not Working We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Alice Hodge	Add Attachment Public
Alice Hodge	Feb 07, 2022 10:50 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Alice Hodge	Feb 03, 2022 10:01 AM	**This is an outgoing email** Hi Dr. Baldwin, We were just following up with you regarding a service request that we have for you. (#78605) Description: Needs Printer Help and Second Monitor Not Working We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Alice Hodge	Add Attachment Public
Alice Hodge	Jan 27, 2022 01:26 PM	after resolving the issue for dr. gimenez, confirmed that it's a configuration error and will have to be applied while user is logged in can't fix without them present, so I'll try sending over some instructions or asking again for availability	Add Attachment
Jennie Yang	Jan 25, 2022 09:45 AM	Contact Karen Bednarowski 88906, the APA of Humanities to get access to the building for this issue.	Add Attachment
Alice Hodge	Jan 24, 2022 11:43 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Alice Hodge	Jan 21, 2022 05:02 PM	moshe found solution; tested and confirmed on the iMac however its user profile specific so gonna stop by on monday / asap in person to configure for them!	Add Attachment
Alice Hodge	Jan 21, 2022 01:29 PM	Task reassigned to Alice Hodge.	Add Attachment
Lourdes Salazar	Jan 20, 2022 10:33 AM	Task reassigned to Monica Valencia.	Add Attachment
Lourdes Salazar	Jan 20, 2022 10:31 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Lourdes Salazar	Jan 20, 2022 10:31 AM	**This is an email** Hello UCS, Please work with Dr. Gimenez so that she can print to the Ricoh MFP in the Humanities workroom, BELL 312 from her MAC. This is called HU-Copier on ThreeSisters. Access is not allowed to anyone other that the two people listed for the HUM-3, color copier. Thank you for asking for authorization. Our faculty send their small color print requests to me, and I gladly print them out. If it’s a bigger print job, we would get pricing and probably send out the job to the Print Shop on campus for better quality color printing. Alternatively, we have a large variety of colored paper for them to use. PLEASE NOTE – Dr. Baldwin has been having the same issue with her MAC not being able to print to the Ricoh MPF. Something changed, because before the pandemic, they were both able to use the Ricoh as a printer. Can you please treat both requests for Dr. Gimenez and Dr. Baldwin to print to the Ricoh as URGENT? We are now back to campus, and these faculty members need to be able to print! Thank you. Please let us know when you can be there so we can be sure that someone can let you into the offices. Karen	Add Attachment
Lauryn Aronson	Jan 18, 2022 10:47 AM	closing 78634 about the same issue. "Bell 315. Three sisters HU- Copier. **This is an email** Hello! I cannot print from my Mac Desktop (20170678) to our copier/printer and my second monitor isn't working. I know you are VERY busy, so could we prioritize my printing first? TIA Paula"	Add Attachment
Nathan Camuso	Jan 12, 2022 11:13 AM	Closed 2 other tickets that were about the same issue; 77960 and 78558	Add Attachment
Elliot Purl	Jan 12, 2022 10:49 AM	Mac computer unable to print, coworkers able to print just fine, can send it to the printer but it won't print, originally it was just adobe but now it is also happening in Word. Additionally, the second monitor is not working, unsure if it's a connection issue or the monitor itself.	Add Attachment