Service Request Ticket

Service Request Information

CONTACT	Name	Romine, Jeannie	Date	Jan 12, 2022 01:39 PM
	Department		Phone	88285
	Location		Email	rominej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171093 (opens in a new window)	Bldg/Room	PP 119
	Service Tag	CSFGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSFGRP2	Location	Kevin Thibeault
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AA:C9

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Jan 12, 2022 02:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Jan 12, 2022 02:35 PM	Task reassigned to Nathan Camuso.	Add Attachment
Nathan Camuso	Jan 12, 2022 02:35 PM	I updated it and restarted and it seems to be running normally. I'm closing the ticket but we should remember this if it happens again soon.	Add Attachment
Sam Sevugan	Jan 12, 2022 01:40 PM	**This is an email** Yes, I have restarted it. It came back on temporarily and said to wait for updates then went off again. The light is off again.	Add Attachment
Sam Sevugan	Jan 12, 2022 01:39 PM	**This is an email** Jeannie, Are there any lights or buttons still on? Just want to get an idea of the situation and include that in the ticket as well. I will create a ticket for our techs to check it out, in the meantime have you tried restarting the computer tower? Best, Sam	Add Attachment
Sam Sevugan	Jan 12, 2022 01:39 PM	The physical plant front office computer monitors both shut off. #20171093. It just shut off while someone was working and we are not able to bring them back.	Add Attachment