Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 12, 2022 04:36 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181433 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	3F6JZW2	Description	Latitude 7480 Touch i7-6650U(Dual Core 2.2GHz)
	Serial No.	3F6JZW2	Location	Free shelf(?)
	CPU	Intel Core i7-6650U(Dual Core,2.2GHz,4M, 15W, vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:7F:EC:1F
	Wireless NIC	3C:F0:11:97:A1:E4

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Elliot Purl	Apr 01, 2022 10:47 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Elliot Purl	Apr 01, 2022 10:27 AM	Debra just picked up the laptop and the loaner dock	Add Attachment
Monica Valencia	Feb 07, 2022 09:18 AM	The laptop & dock are on the GFA shelf in the back room.	Add Attachment
Monica Valencia	Feb 04, 2022 12:09 PM	Status changed from (4) On Hold to (6) Ready to Deliver	Add Attachment
Monica Valencia	Feb 04, 2022 12:09 PM	Debra isn't able to make it to Vick today. She said she could come pick it up.	Add Attachment
Monica Valencia	Feb 04, 2022 10:22 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Feb 04, 2022 10:17 AM	Dock broke seeing if it is under warranty Joanie has it -- Loaner to replace it in the mean time 20170900	Add Attachment
Monica Valencia	Feb 03, 2022 08:36 AM	Tom will be dropping laptop off tomorrow to Debra.	Add Attachment
Monica Valencia	Feb 01, 2022 11:03 AM	Email Yes, please feel free to bring it. We will need it for our next employee.	Add Attachment
Monica Valencia	Feb 01, 2022 10:52 AM	Laptop is reimaged. Emailed Debra Dupras to see if she would like the laptop back.	Add Attachment
Monica Valencia	Jan 21, 2022 04:38 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Jan 12, 2022 04:36 PM	They reached out to us to re-image the laptop for the next person who takes over the position. This laptop is from WOU-Salem OCOP Office.	Add Attachment