Service Request Ticket

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Jan 13, 2022 08:06 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180601 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	FJ848S2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	FJ848S2	Location	Dyllan Coons
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:0F:9C:C9
	Wireless NIC	FC:77:74:EF:5A:38
	Bluetooth NIC	FC:77:74:EF:5A:3C

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Feb 14, 2023 08:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Feb 14, 2023 08:43 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Feb 14, 2023 08:43 AM	They brought it back a few months ago. Just noticed this ticket	Add Attachment
Moshe Martinez	Mar 11, 2022 10:24 AM	Task reassigned to UCS Tech.	Add Attachment
Moshe Martinez	Jan 14, 2022 12:04 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Moshe Martinez	Jan 13, 2022 02:14 PM	Also loaned out laptop bag. Checked out via portal system.	Add Attachment
Moshe Martinez	Jan 13, 2022 02:13 PM	Loaned equipment: doc 20181462 charger 20150480 mon 20130510	Add Attachment
Moshe Martinez	Jan 13, 2022 02:03 PM	Task reassigned to Moshe Martinez.	Add Attachment
Lauryn Aronson	Jan 13, 2022 11:29 AM	only video port on the laptop is hdmi.	Add Attachment
Lauryn Aronson	Jan 13, 2022 11:27 AM	**email** Lauryn, This is the first monitor I have requested and the only monitor I would have for remote work. But I understand why you say that I didn't mean to say a second monitor as if I already have one. I meant to say a second monitor to be able to switch from the laptop screen to the monitor.	Add Attachment
Lauryn Aronson	Jan 13, 2022 11:27 AM	**email** I do not have a dock I only use my laptop by itself. I am in the office today because we have to run payroll and I cant do it on the tiny screen on the laptop. Ill be working remotely with the exception of one to two days a week. I apologize I am not able to get you pictures.	Add Attachment
Lauryn Aronson	Jan 13, 2022 08:06 AM	**emails** "Hello, What are the chances of getting a second monitor to add to my laptop for remote work. Also does it have any special connections? thank you," "it is 20180601" "Probably a solid month for now is what we are told the remote work will last. "	Add Attachment