Service Request Ticket - # 78616

Service Request Information

CONTACT Name Darby, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2022 11:01 AM
Department Business Services Phone 88837
Location Email darbyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20031446[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4200dtn
Serial No. susgns40088 Location PDR

Model Q2428A#ABA Hostname pop-ad-4200dtn.wou.edu
Notes Duplex; additional 500 sheet tray MAINT REPAIR: Maint kit for LJ4200 from P0088910 installed MARCH2013 on SR49725, LJ 4200 Transfer roller from P0092613 installed Nov 2013 on SR52408, LJ 4200 Maint Kit 110V refurb #Q2429A EXCHfrom P0096424 JAN2015 SR55779, HP LJ 4200 MaintKit#Q2429A(EXCHG) P0099752 SR58995 JAN2016 IP:140.211.117.21; PRINT MAINT: HP LaserJet 4200 Maintenance Kit #Q2429A, P0102302, OCT2016, SR61545 Ink/Toner Refill

Wired NIC 00:30:6E:FE:C7:12


TECHS Submitted by Jennie Yang Contact ryang16@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public

Entered by Date Memo
Monica Valencia Jan 19, 2022 10:44 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Monica Valencia Jan 14, 2022 08:16 AM
Changed printer driver. Seeing if that was the cause of the issue.
Add Attachment
Monica Valencia Jan 13, 2022 01:40 PM
****This is an outgoing email****
Hi Cheri,

I need some additional information regarding service request #78616

Description: Printer issue in cashier's office 


I'm Monica with UCS. Is there a good time today or sometime this week to come take a look at the printer?

Best,
Monica
Add Attachment
Public
Jennie Yang Jan 13, 2022 11:01 AM
User called and said the printer -POP is not printer right,print job failed on more than one device, all attempted devices were Dell. The error they received was something like, 
"job aborted, create address from IP address"

Add Attachment