Service Request Ticket - # 78621

Service Request Information

CONTACT Name Lobnibe, Isidore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2022 03:10 PM
Department Phone 88306
Location Email lobnibei@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181049[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 886PDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 886PDW2 Location Loaner shelf - imaged

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F8:AA

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Jan 14, 2022 02:36 PM 
Task reassigned to Justin Cope.
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Justin Cope Jan 14, 2022 02:36 PM 
Task reassigned to Justin Cope.
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Justin Cope Jan 14, 2022 02:36 PM 
replaced hard drive with nvme
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Justin Cope Jan 13, 2022 04:38 PM 
****This is an outgoing email****
Hi Isidore,

I need some additional information regarding service 
request #78621

Description: Computer is running very slow.

So it sounds like to speed up your computer we are 
going to replace your hard drive with a faster one. 
I was wondering if you are ok with new image or if 
you want us to clone your current hard drive. I 
would suggest a fresh image because that will help 
your computer run better. Let me know which you 
would prefer as well as when would be a good time to 
get that replaced for you.

Thanks,
Justin
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Nathan Sauer Jan 13, 2022 03:10 PM 
Replace hard drive with NVMe. Confirm first if he is 
OK with a new clean image, or if he requires us to 
clone his hard drive.
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