Service Request Ticket - # 78625

Service Request Information

CONTACT Name Gallagher, Michelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2022 09:11 AM
Department Behavioral Sciences/ Psychological Sciences Phone 88344
Location Email gallaghm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20181066[Edit Inv] (opens in a new window) Bldg/Room MA 209
Service Tag 885WDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 885WDW2 Location Veronica Megallon

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:D1:D2


TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public

Entered by Date Memo
Oneil Miguel Apr 26, 2022 03:06 PM
Status changed from (2) Scheduled to (5) Completed
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Oneil Miguel Apr 25, 2022 03:14 PM
Status changed from (1) Pending to (2) Scheduled
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Oneil Miguel Apr 25, 2022 03:14 PM
Will be returned to Maaske Hall tomorrow (Tuesday 04/26/22) at 1:30pm
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Oneil Miguel Apr 25, 2022 01:11 PM
PC has been reimaged and is updating. ready to be delivered by today.
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Elliot Purl Apr 21, 2022 12:09 PM
Got approval from HR to move Jennifer's files- 
username is willardj
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Elliot Purl Apr 15, 2022 09:02 AM
Michelle also wants the files from Jennifer's H-
Drive to be put into the Criminal Justice drive
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Elliot Purl Apr 15, 2022 09:01 AM
Contact changed from Jennifer Willard to Michelle Gallagher.
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Lauryn Aronson Apr 15, 2022 08:45 AM
****message from help desk****

Do you know if we still have jennifer willard's computer?
20181066[Edit Inv]
Michelle Gallagher just called, apparently jennifer no longer works for wou and she wants the computer back so it can be given to new staff
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Oneil Miguel Feb 15, 2022 11:50 AM
Wants to backup her files first before we reimage. 
will hold on until then.
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Oneil Miguel Feb 11, 2022 11:11 AM
Wrong memo. Memo was meant for SR# 78684. Disregard 
this.
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Oneil Miguel Feb 11, 2022 11:09 AM
Swapped out the hard drive and has not freezed yet. 
Need to run more test and see if it freezes.
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Oneil Miguel Feb 04, 2022 08:47 AM
Task reassigned to Oneil Miguel.
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Oneil Miguel Feb 03, 2022 01:48 PM
Replacement video card has been installed.
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Michael Volkmann Feb 02, 2022 08:28 AM
****This is an outgoing email****
Hi Jennifer,

We were just following up with you regarding a 
service request that we have for you.  (#78625)

Description: Monitor Issues and Loud Fan

Since the computer is still under warranty, we have 
sent into Dell to get a replacement for the loud 
fan. While that part is being shipped, I wanted to 
know if you would like a temporary loaner computer?

Thanks,
Michael Volkmann
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Public
Monica Valencia Feb 01, 2022 11:20 AM
Dell Dispatch# SR1083314797 for a video card replacement
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Oneil Miguel Jan 28, 2022 01:42 PM
PC 20181066[Edit Inv] is at itc 007 reimaging desk.
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Oneil Miguel Jan 25, 2022 01:54 PM
Called Mari, she said that she wasn't in today due 
to reasons. Thursday or Friday is best for her to 
open Jennifer's office.
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Nathan Camuso Jan 24, 2022 04:05 PM
Can someone look at this on tuesday?
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Nathan Camuso Jan 24, 2022 03:52 PM
Task reassigned to UCS Tech.
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Nathan Camuso Jan 24, 2022 03:52 PM
****This is an email****
I’ll be in my office from 9AM to 3PM tomorrow. 
Please feel free to stop by anytime. I’ll be in 
211.

Thank you,
Mari 
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Nathan Camuso Jan 24, 2022 02:08 PM
Task reassigned to Nathan Camuso.
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Nathan Camuso Jan 21, 2022 11:41 AM
Task reassigned to UCS Tech.
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Nathan Camuso Jan 21, 2022 11:41 AM
Contact: Mari Sakiyama to get into her office
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Nathan Camuso Jan 21, 2022 11:11 AM
Jennifer is on leave but we can look at her computer 
while she's gone
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Nathan Camuso Jan 21, 2022 10:59 AM
Task reassigned to Nathan Camuso.
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Elliot Purl Jan 14, 2022 09:11 AM
One of the monitors is not working properly, and 
the computer fan is very loud, might need to be 
cleaned out? Wants to know if someone can come fix 
the monitor and then take the computer back to UCS 
to check on it, she has another computer she can 
work from while her computer is with us. 
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