Service Request Ticket - # 78626

Service Request Ticket - # 78626

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Service Request Information

CONTACT	Name	Romine, Jeannie	Date	Jan 14, 2022 09:26 AM
	Department		Phone	88239
	Location		Email	rominej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171093 (opens in a new window)	Bldg/Room	PP 119
	Service Tag	CSFGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSFGRP2	Location	Kevin Thibeault
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AA:C9

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Jan 21, 2022 10:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Jan 21, 2022 10:43 AM	Reimaged and installed software	Add Attachment
Moshe Martinez	Jan 20, 2022 01:52 PM	Returned today	Add Attachment
Moshe Martinez	Jan 20, 2022 12:46 PM	**This is an outgoing email** Hi Jeannie, I need some additional information regarding service request #78626 Description: Monitors Black Screen This is Moshe from UCS. We have the desktop here from the front desk area that Nathan was working on and it is all good to go. Are you available this afternoon for me to drop it off? I am available until 3 pm today. Best, Moshe Martinez UCS Tech	Add Attachment Public
Nathan Camuso	Jan 19, 2022 02:30 PM	I moved the camtasia and textaloud installs to the loaner for now	Add Attachment
Nathan Camuso	Jan 19, 2022 02:30 PM	This is taking too long so I'm giving them loaner 20190872	Add Attachment
Nathan Camuso	Jan 14, 2022 11:06 AM	Task reassigned to Nathan Camuso.	Add Attachment
Nathan Camuso	Jan 14, 2022 11:06 AM	I took it back. I think the issue is related to the computer so I'm going to reimage it	Add Attachment
Moshe Martinez	Jan 14, 2022 10:37 AM	Task reassigned to Moshe Martinez.	Add Attachment
Moshe Martinez	Jan 14, 2022 10:37 AM	**This is an outgoing email** Hi Jeannie, I need some additional information regarding service request #78626 Description: Monitors Black Screen This is Moshe from UCS. Would I be able to stop by today to see if I can resolve the issue or replace the monitor? Best, Moshe Martinez UCS Tech	Add Attachment Public
Elliot Purl	Jan 14, 2022 09:43 AM	Connected to SR#78572, issue has not been resolved	Add Attachment
Elliot Purl	Jan 14, 2022 09:26 AM	**This is an email** The front office computer monitors went black again. 20171093. Light on the computer is on but the monitors are black.	Add Attachment