Service Request Ticket - # 78629

Service Request Ticket - # 78629

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Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Jan 14, 2022 02:03 PM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20171320 (opens in a new window)	Bldg/Room	WEST 101
	Service Tag		Description	Xerox VersaLink C7000/DN Color 11X17 Laser Printer
	Serial No.	S7UA331616	Location	LAB FAC/STAFF USE ONLY
	Model	C7000/DNM2	Hostname	wh-missswenson
	Notes	ideal for small to mid size workgroups of 5 to 15 users, Up to 35 pages per minute color and black-and-white, Up to 1200 x 2400 dpi, Print up to 11.7" x 17"(Tabloid), Auto Duplex: Standard, Paper Capacity: 620 sheets standard/2,180 max, Trays: Bypass tray- 100sheets & Tray 1- 520 sheets, Printer Memory: 2GB, Ethernet 10/100/1000 Base-T, High-speed USB 3.0, Recommended Monthly Print Volume: Up to 10,000 pages, included: Standard toner cartridges – One of each color (Cyan, Magenta, Yellow): 3,300 pages; Black: 5,300 pages, Base Unit Dimensions: 23.23" W/26.41" D/ 25.08" H Weight: 119.71 lbs, One-year on-site warranty; ALSO ordered: addt'l 520 sheet tray 097S04910 ORDER IN FY18/19 UCS2018007814; IP ADDRESS:140.211.64.8	Ink/Toner Refill
	Wired NIC	9C:93:4E:92:6B:16

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Feb 25, 2022 03:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Feb 25, 2022 12:08 PM	Waste cartridges arrived today. Replacing the full one today @2	Add Attachment
Monica Valencia	Feb 22, 2022 10:38 AM	Your order #12823 (C7000 Waste Catridge) has been submitted. Part# 115R00128. Hoping this will work for it. It says it is compatible on Xerox.	Add Attachment
Monica Valencia	Feb 21, 2022 02:51 PM	Updated wrong ticket**	Add Attachment
Monica Valencia	Feb 21, 2022 02:51 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Monica Valencia	Feb 21, 2022 02:51 PM	Installed W10 on top of W7. The computer took the update and I had Tom go with me to HWC to make sure it worked with the special software it has installed.	Add Attachment
Monica Valencia	Feb 07, 2022 09:12 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Feb 07, 2022 09:12 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Monica Valencia	Feb 07, 2022 09:12 AM	Waste toner is still out of stock everywhere.	Add Attachment
Monica Valencia	Jan 19, 2022 10:45 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Jan 19, 2022 10:45 AM	eConcierge is out of stock. Waiting to them to get in stock to order	Add Attachment
Monica Valencia	Jan 14, 2022 02:23 PM	**This is an outgoing email** Hi Kathy, I need some additional information regarding service request #78629 Description: Replace waste cartirage. I'm Monica with UCS. I can get your waste cartridge ordered but I can get your department Index# for the purchase?	Add Attachment Public
Lourdes Salazar	Jan 14, 2022 02:03 PM	Name: miss swenson wou 20171320 West house 101 EX> 88421	Add Attachment