Service Request Ticket

Service Request Information

CONTACT	Name	Baldwin, Paula	Date	Jan 18, 2022 09:50 AM
	Department	Humanities Division	Phone	88065
	Location		Email	baldwinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170678 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	78D25W8052J1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; TRANSFER from W#20120652: EndNote X6 for MAC from P0090632 SR67846;
	Wired NIC	78:7B:8A:C4:6C:0B
	Wireless NIC	24:F6:77:03:00:24
	Bluetooth NIC	24:F6:77:03:00:25

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jan 18, 2022 10:47 AM	Task reassigned to Self Resolved.	Add Attachment
Lauryn Aronson	Jan 18, 2022 10:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Jan 18, 2022 10:47 AM	closing this ticket; it's a duplicate. 78605	Add Attachment
Lourdes Salazar	Jan 18, 2022 09:59 AM	Bell 315. Three sisters HU- Copier.	Add Attachment
Lourdes Salazar	Jan 18, 2022 09:50 AM	**This is an email** Hello! I cannot print from my Mac Desktop (20170678) to our copier/printer and my second monitor isn't working. I know you are VERY busy, so could we prioritize my printing first? TIA Paula	Add Attachment