Service Request Ticket - # 78635

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2022 09:54 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141196[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag JCXMV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. JCXMV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D9:BA:1D

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Jan 31, 2022 11:33 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Jan 24, 2022 04:59 PM 
Printer is now working with computer that is next to it. It was working with the student at the front desk as well. Waiting to see if the front desk continues to have issues this week
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Monica Valencia Jan 24, 2022 04:05 PM 
Task reassigned to Monica Valencia.
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Lauryn Aronson Jan 18, 2022 11:02 AM 
Service Learning and Career Development Office

Western Oregon University

345 Monmouth Ave N., WUC 119 | Monmouth, OR 97361

slcd@wou.edu | 503-838-8432
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Lourdes Salazar Jan 18, 2022 10:58 AM 
Service Learning and Career Development Office

Western Oregon University

345 Monmouth Ave N., WUC 119 | Monmouth, OR 97361

slcd@wou.edu | 503-838-8432
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Lourdes Salazar Jan 18, 2022 09:58 AM 
****This is an email****
Perfect, we are in the WUC room 119, I believe the computer number is 20141196[Edit Inv] and the printer number is 20191040[Edit Inv] named CR-Resumes on ThreeSisters. Also, we tried printing from more than one computer as well and they both did the same thing so I don't think it has anything to do with the computer.
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Lourdes Salazar Jan 18, 2022 09:54 AM 
****This is an email****
Hello there, 

Our office is having a bit of difficulty with one of our printers. When we try to print from it, the computer says it "can't calculate" and then makes me force close the whole program. 

Thank you!
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