HD copied to an NVMe and the NVMe was installed in 
the computer. Computer booted up and logged in 
perfectly. Returned the computer to user's desk.

****This is an INCOMING email****
Hi there-

Monday 6/6 would be good since i'm out of the 
office that day.

Thank you,

Crystal

Task reassigned to UCS Tech.

couldn't clone the drive, probably due to duo? 
working on just having a basic image ready and then probably assisting with file backups as they are minimal for the user.

picked up the computer earlier today, currently cloning the drive

****This is an outgoing email****
Hi Crystal,

We were just following up with you regarding a service request that we have for you.  (#78636)

Description: Computer very slow.

We were wondering if this has been resolved for you or if we can still be of assistance with this.  If so, just let us know, we'll be happy to help.

Thanks,
Alice Hodge

crystal is out of office, will reach out when she's ready to have her computer worked on

followed up today and got the wou number; computer is a dell tower 20181078

seems like main complaints are slow / freezing up while switching between programs frequently and multitasking,
has 16 gb ddr4 so performance probably more an hdd issue than not enough ram. 

not sure how much can be done without taking the computer in, but i'll probably stop by once more to try a few things 
before swapping it for a loaner to work on it for a longer period.

She asked for a tech to come by and check out her 
computer. She said it's very slow, tried to restart 
it and hasn't shown the login screen yet. Will 
update WOU number.