Task reassigned to Dyllan Coons.

PDRED

Ben ran another backup of the device and this can be the backup we use to give / get back to the user to upload to their H drive and then reclaim the drive.

Priority changed from (5) Low Priority to (4) Moderate Priority.

I need a 500 gb external to back this up on

Priority changed from (3) Priority to (5) Low Priority.

Task reassigned to Jack Martinis.

****This is an outgoing email****
Hi Ava,

I need some additional information regarding service request #78638

Description: Outstanding GFA return for 20150201

Are you able to bring this by UCS any time this week?

-Jack Martinis, UCS Tech.

try to do week 2

****This is an outgoing email****
Hi Ava,

I need some additional information regarding service 
request #78638

Description: Outstanding GFA return for 20150201

Hello, We have an outstanding service request that 
states you have two GFA computers. There are a few 
notes in the service request mentioning that you are 
experiencing some issues with your newer GFA 
computer. I would like to check in and make sure 
your newer GFA is working properly so that you can 
return your old GFA. We would also be willing to 
pick it up from your office!

-Tony
UCS Technician

Task reassigned to Adam Logan.

****This is an outgoing email****
Hi Ava,

I need some additional information regarding service 
request #78638

Description: Outstanding GFA return for 20150201

Hello, Our records indicate that you have two GFA 
computers. There are a few notes in the service 
request mentioning that you are experiencing some 
issues with your newer GFA computer. I would like to 
check in and make sure your newer GFA is working 
properly so that you can return your old GFA. We 
would also be willing to pick it up from your 
office!

-Tony
UCS Tech

Task reassigned to Tony Benedetti White.

I reminded her that she needs to return it, she says she'll get it done during winter term.

Status changed from (1) Pending to (4) On Hold

Replacement Laptop 20220034

Related to SR#79609

talked to john; it sounds like we are waiting to get 
a new computer in so she can use two monitors. once 
she gets the new computer, she will return both 
computers she currently has.

****email****

Hi Lauryn,

Do I have to give up my old machine? I’ve got a 
very good set up in my office now with the two 
machines - one which comes home with me daily (the 
new one) and the old one which stays here. 
Additionally we were unable to figure out a way to 
get both monitors hooked up to my new machine, so 
in order to use my two monitor set up I need to 
keep the old machine to run one of them. This is 
really helping my productivity. Also right now for 
some reason my email is not downloading into my 
Mail on my new laptop reliably. I have to keep 
quitting mail and restarting it to get my email 
refreshed. I’ve been using email on my old machine 
today to make sure I don’t miss anything 
important. I’ve similar had situations where I got 
back to campus from being off campus with the new 
machine and had issues printing. Thankfully I 
could quickly pull up the file on my old machine 
that stays on campus and print. Having both has 
been incredibly useful. I’d really like to keep 
them both.

- Ava

****This is an outgoing email****
Hi Ava,

We were just following up with you regarding a service request that we have for you.  (#78638)

Description: Outstanding GFA return for 20150201

In January, we gave you a new laptop and other equipment. You requested more time to transition from the old setup, so you kept your computer for the time being. Are you ready for us to come pick up your old computer?

Thanks,
Lauryn Aronson

creating SR for records as user requested more time to transition from old setup 20150201 relating to new GFA setup (SR 78223)

20150201 still in NS, please update & close this ticket when it's returned