Service Request Ticket - # 78642

Service Request Information

CONTACT Name Hillerich, Adela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2022 11:39 AM
Department Facilities Services/ Custodial Services Phone 88013
Location Email hilleria@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210107[Edit Inv] (opens in a new window) Bldg/Room TODD 021
Service Tag 3CDK1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. 3CDK1J3 Location Zach Madsen

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:04:C2:4D


Wireless NIC F4:7B:09:45:75:45

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Jan 27, 2022 04:57 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Jan 27, 2022 04:57 PM 
Delivered and completed setup.
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Oneil Miguel Jan 27, 2022 12:46 PM 
Available Thursday(01/27/22) at 4pm.
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Oneil Miguel Jan 25, 2022 11:30 AM 
****This is an outgoing email****
Hi Adela,

I need some additional information regarding service 
request #78642

Description: GFA replacing 20130718[Edit Inv]


The laptop has the basics installed like Microsoft 
Office, Adobe, Zoom, etc. Is there any specific 
software you would life for us to install? If not, 
the setup is ready to be delivered. What date and 
time works for you? Please let us know as soon as 
you can.

Thanks,
Oneil
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Public
Oneil Miguel Jan 25, 2022 11:18 AM 
Task reassigned to Oneil Miguel.
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Alix Karkanen Jan 19, 2022 11:39 AM 
laptop 20210107[Edit Inv]
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Alix Karkanen Jan 19, 2022 11:39 AM 
laptop 2021017
doc 20210343[Edit Inv]
mon 20211001[Edit Inv]
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