Status changed from (6) Ready to Deliver to (5) Completed

Status changed from (1) Pending to (6) Ready to Deliver

reimaged, might've accidentally upgraded to monterey but it's running well now (??)

prior to imaging however, i ran hardware diagnostics and these issues came up:
- battery needs to be serviced (AD reference code PPT002)
- possible issue with SMC (PFM006)
- possible issue with camera (NDC001) //tested before imaging, and was functional just took a long time

haven't been able to reproduce screen flicker or static, but did notice high fan rpm, system lag, possible trackpad issues
originally bottom of case was slightly distended so I thought it was a battery issue, but when the computer was returned the case was normal.
bad battery COULD be causing some of these, but diag just returned diminished capacity and not a performance problem.

all of the above have been resolved after imaging (other than battery needing service),
going to run diagnostics again to double check.

Picked up laptop to copy and save files. 

emailed for update

gave him a loaner for now: 20150416. May just need 
to re-image his laptop and see if that helps 
(warranty expired 5/14/2021). Make sure there is 
nothing on the hard drive that he needs.

He will be stopping by tomorrow morning. 

****This is an email****
Hello UCS,

This is Mark Henkels from Political Science. My 
computer, a MacBook Pro (20170873) has just 
started to make a faint static sound, sort of like 
white background sound. It also seems to be 
flickering a bit this morning.

I am working from home today, but would it be 
possible for me to bring it to your office 
tomorrow (Thursday) and have you look at it while 
I teach from 10:30-12?

I know you are busy, but this would work really 
well for me.

Thanks for whatever you can do.
Mark