Service Request Ticket - # 78655

Service Request Ticket - # 78655

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Service Request Information

CONTACT	Name	Sanderson, Louise	Date	Jan 20, 2022 09:26 AM
	Department	Advancement & Foundation	Phone
	Location		Email	sandersonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200382 (opens in a new window)	Bldg/Room	COT 208
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	SC02DQ17KQ05N	Location	Holli Howard-Carpenter
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B6:8F:81
	Bluetooth NIC	C4:91:0C:B5:B5:DA

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Jan 27, 2022 02:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Jan 27, 2022 12:51 PM	I think Alice might have taken care of this?	Add Attachment
Moshe Martinez	Jan 20, 2022 02:59 PM	Task reassigned to Moshe Martinez.	Add Attachment
Moshe Martinez	Jan 20, 2022 02:59 PM	Checked on this today. Ethernet works fine on computer. Local accounts work fine as well. The issue is that there is no option for network log in. The solution to that would to unbind and rebind to AD. Waiting for Jamf to be back up to do that (it is possible manually but requires a network administrator account). I think the issue came from the device not being named properly.	Add Attachment
Moshe Martinez	Jan 20, 2022 12:20 PM	**This is an outgoing email** Hi Louis, I need some additional information regarding service request #78655 Description: Laptop needs to be readded to domain This is Moshe from UCS. I wanted to see if you were available for me to stop by this afternoon to take a look at your computer and see if we can get your log in working again and that red dot at the top removed. I am available now and until 3, would I be able to stop by and take a look? Let me know at your earliest convenience. Best, Moshe Martinez UCS Tech	Add Attachment Public
Monica Valencia	Jan 20, 2022 09:26 AM	She is getting this error -- Network accounts are unavailable. Once Jamf is back up laptop needs to be unbind to AD and then bind back. This should hopefully fix the issue	Add Attachment