Service Request Ticket

Service Request Information

CONTACT	Name	Paniagua, Betsy	Date	Jan 20, 2022 09:38 AM
	Department		Phone	88525
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190351 (opens in a new window)	Bldg/Room	TODD 232
	Service Tag	5WWF0Z2	Description	Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
	Serial No.	5WWF0Z2	Location	Betsy Paniagua
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	DC:71:96:2E:96:86
	AUX NIC	98:E7:43:B2:98:1A

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ahodge17@wou.edu	88925

Entered by	Date	Memo
Alice Hodge			Email Public
Entered by	Date	Memo
Alice Hodge	Feb 17, 2022 08:16 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Sam Sevugan	Feb 16, 2022 02:04 PM	Stopped by and picked up the laptop	Add Attachment
Alice Hodge	Feb 15, 2022 02:18 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Alice Hodge	Feb 15, 2022 02:18 PM	ellis whitelisted the ERS program on sophos, and i've checked to make sure it's working & updated the software as well. reached out to betsy to let her know it's ready for pickup/delivery! :)	Add Attachment
Alice Hodge	Feb 07, 2022 10:43 AM	talked with user today; gonna reach out with an ETA today or tomorrow	Add Attachment
Alice Hodge	Jan 24, 2022 11:50 AM	been running updates; does seem like a bad battery but will run some hardware diags tomorrow! also been looking into the requested software and have located the license key so i'll be taking care of that as well.	Add Attachment
Alice Hodge	Jan 20, 2022 01:33 PM	Task reassigned to Alice Hodge.	Add Attachment
Lourdes Salazar	Jan 20, 2022 09:38 AM	in the inbox	Add Attachment
Lourdes Salazar	Jan 20, 2022 09:38 AM	Reserach instuite software installation of " Branagh ERS Software " And would like the battery life checked.	Add Attachment