Service Request Ticket

Service Request Information

CONTACT	Name	Jaskoski, Kelly	Date	Jan 20, 2022 04:53 PM
	Department	Financial Aid	Phone	88774
	Location		Email	jaskoskk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180583 (opens in a new window)	Bldg/Room	WEL 140
	Service Tag		Description	Xerox Phaser 3260/DI Monochrome Laser Printer
	Serial No.	SK8A254857	Location	Kelly Jaskoski
	Model	Phaser 3260DI	Hostname	finaidfront.wou.edu
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack ; IP:140.211.124.19	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3C:12:75

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	Jan 21, 2022 10:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Jan 21, 2022 10:09 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Lourdes Salazar	Jan 21, 2022 10:09 AM	this works now/	Add Attachment
Sam Sevugan	Jan 20, 2022 04:53 PM	Kelly called in to report that the 20180583 Phaser 3260 printer, located in the Financial Aid Front desk is not printing anything. She has tried restarting and unplugging twice. On the printer itself it shows a red exclamation point and three orange dots. She would like if someone could assist her in the early morning because she needs the printer for work.	Add Attachment