Service Request Ticket - # 78665

Service Request Ticket - # 78665

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 24, 2022 08:28 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180322 (opens in a new window)	Bldg/Room	WUC 111
	Service Tag		Description	Xerox Versalink C600/DNM Color Printer XPPS
	Serial No.	9RA680994	Location	WUC Lab 2 Printer( replaces W#20130057)
	Model	C600/DNM	Hostname	lab-wuclab2/lab-wuclabcolor2
	Notes	XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.118.26	Ink/Toner Refill	Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416
	Wired NIC	9C:93:4E:8A:49:8D

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Feb 04, 2022 10:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Feb 04, 2022 10:11 AM	Triple SR see 78725	Add Attachment
Monica Valencia	Jan 24, 2022 04:05 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Jan 24, 2022 04:05 PM	Printer needs paper tray roller replacements.	Add Attachment
Lourdes Salazar	Jan 24, 2022 08:28 AM	replied asking for name of printer	Add Attachment
Lourdes Salazar	Jan 24, 2022 08:28 AM	**This is an email** Hello, One of the color printers in the WUC Computer Lab is having trouble printing and is displaying the error message saying it cannot accept the paper in the paper tray.The WOU ID Number is: 20180322. Please let me know if you can help or if you have any questions. Thank you! Kindly, BB	Add Attachment