Service Request Ticket

Service Request Information

CONTACT	Name	Romine, Jeannie	Date	Jan 25, 2022 09:26 AM
	Department		Phone	88239
	Location		Email	rominej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171093 (opens in a new window)	Bldg/Room	PP 119
	Service Tag	CSFGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSFGRP2	Location	Kevin Thibeault
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AA:C9

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Aug 18, 2022 09:58 AM	I didn't put it in the request before, but I did put an NVMe in it.	Add Attachment
Jacob Limas	Aug 18, 2022 09:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Aug 18, 2022 09:58 AM	Got the loaner back and updated inventory	Add Attachment
Jacob Limas	Aug 18, 2022 08:02 AM	I emailed her and have to wait until she responds.	Add Attachment
Jacob Limas	Jun 17, 2022 03:51 PM	Task reassigned to Jacob Limas.	Add Attachment
Nathan Camuso	Jun 10, 2022 08:40 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Camuso	Jun 10, 2022 08:39 AM	We should encourage them to put an NVMe in this computer if we want the loaner back	Add Attachment
Nathan Camuso	Jan 26, 2022 04:30 PM	delivered	Add Attachment
Lourdes Salazar	Jan 25, 2022 11:39 AM	getting loaner # 20141219 updated and giving the users admin rights. It still needs software installed	Add Attachment
Lourdes Salazar	Jan 25, 2022 11:36 AM	Task reassigned to Nathan Camuso.	Add Attachment
Lourdes Salazar	Jan 25, 2022 11:36 AM	related to 78626	Add Attachment
Lourdes Salazar	Jan 25, 2022 11:20 AM	admin rights,for Jeannie and oalvarez20	Add Attachment
Jennie Yang	Jan 25, 2022 09:26 AM	"#20171093 CRASHED AGAIN. Can we please get a loaner with mPulse installed on it?"	Add Attachment