Service Request Ticket - # 78680

Service Request Information

CONTACT Name Solario, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2022 02:53 PM
Department Phone 88551
Location Email solarioc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200868[Edit Inv] (opens in a new window) Bldg/Room SAC 105
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LXQ05N Location Christopher Solario

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:17:C7:A7


Bluetooth NIC 3C:06:30:14:D1:55

TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Jan 31, 2022 03:56 PM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Jan 31, 2022 03:56 PM 
Zoom was not automatically logging in through SSO. 
Company name was not properly filling in. Gave him 
that information and got Zoom working for him.
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Michael Volkmann Jan 31, 2022 11:18 AM 
Task reassigned to Michael Volkmann.
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Michael Volkmann Jan 31, 2022 11:18 AM 
****This is an outgoing email****
Hi Chris,

I just wanted to follow up with you regarding the 
service request you have (#78680) and see how I can 
help getting Zoom set up on your laptop?

Thanks,
Michael Volkmann
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Public
Nathan Sauer Jan 31, 2022 08:34 AM 
Status changed from (5) Completed to (1) Pending
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Nathan Sauer Jan 31, 2022 08:34 AM 
Priority changed from (3) Priority to (2) High Priority.
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Nathan Sauer Jan 31, 2022 08:34 AM 
Task reassigned to UCS Tech.
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Nathan Sauer Jan 31, 2022 08:34 AM 
He needs assistance getting Zoom on his laptop.
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Nathan Camuso Jan 28, 2022 10:58 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Camuso Jan 28, 2022 10:54 AM 
Delivered, I put the scratched monitor in inbox 2.0
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Nathan Camuso Jan 28, 2022 10:24 AM 
The monitor is scratched, I'm going to swap it for 
monitor 20210655[Edit Inv]
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Nathan Camuso Jan 28, 2022 08:13 AM 
Task reassigned to Nathan Camuso.
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Joanie Kinnaman Jan 26, 2022 09:20 AM 
Monitor 20200451[Edit Inv]
dock 20210424[Edit Inv]
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Monica Valencia Jan 25, 2022 02:53 PM 
Laptop 20200868[Edit Inv]
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