Status changed from (1) Pending to (5) Completed

Computer seems to not be freezing anymore. Will run 
updates and put it in the OUT BOX. Brianna will send 
a person to get it.

Emailed Brianna about the situation. She would 
rather opt for a new laptop. Will be in contact with 
her still regarding the old laptop.

tried reimaging. wouldn't log in; froze. reimaged again. currently trying to update, etc. but once i logged in, it got stuck on ms edge, which wouldn't close. got dcu to open, but computer froze. trying a power cycle. it looks like the computer froze again before it made it to the login screen (the issue was happening previously; it was the reason why i reimaged it a second time.) 

if i can't get it to turn on and log in normally, i'll try reimaging a third time. otherwise, oneil is working this afternoon (hi!) and can take a look at it. 

Sent an email updating her about the status of the computer.

Laptop has 100% of storage used on the C Drive. Need 
to contact Brianna to see if she has important files 
on the c drive itself.

****This is an email****
No, no other issues. It just runs super slow. The 
person who works on it may find other issues 
though!

Thank you,