Service Request Ticket

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Service Request Information

CONTACT	Name	Angland, Brian	Date	Jan 26, 2022 12:47 PM
	Department	Facilities Services	Phone
	Location		Email	anglandb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210598 (opens in a new window)	Bldg/Room	PP
	Service Tag		Description	Dell Latitude 5520 w/Dell Professionhal Sleeve 15
	Serial No.	CN0Y5H5JWSC0018D00HW	Location	Brian Angland
	CPU	11th Generation Intel® Core- i5-1135G7
	OS	Unknown	Software
	Wired NIC	F4:EE:08:9E:8E:76
	Wireless NIC	DC:21:48:28:52:9E

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Jul 28, 2022 01:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Jul 28, 2022 01:11 PM	I returned his kiosk, and the duo he wanted was for portal not when he signs into the computer.	Add Attachment
Jacob Limas	Jul 01, 2022 10:56 AM	Also, his personal number, when he's not in the office, is 503-877-8877	Add Attachment
Jacob Limas	Jul 01, 2022 10:04 AM	Duo didn't work, so we have to work with it, but the equipment is all set up.	Add Attachment
Oneil Miguel	Jun 29, 2022 10:04 AM	Also needs Duo installed.	Add Attachment
Oneil Miguel	Jun 29, 2022 10:04 AM	He came in the office to ask some questions. Asked him what time he's available he said any date and time just give a call in advanced.	Add Attachment
Jacob Limas	Jun 29, 2022 08:00 AM	Responded but didn't give me a time, so have to schedule still	Add Attachment
Jacob Limas	Jun 28, 2022 08:31 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jun 28, 2022 08:31 AM	Sent an email to him	Add Attachment
Monica Valencia	Jun 27, 2022 04:02 PM	Task reassigned to New Equip. Setup.	Add Attachment
Nathan Camuso	Jun 10, 2022 10:16 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Camuso	Jun 10, 2022 10:16 AM	Hasn't responded to my emails	Add Attachment
Nathan Camuso	Apr 18, 2022 04:41 PM	Updated as of 4/18	Add Attachment
Monica Valencia	Apr 14, 2022 04:56 PM	Everything is on the shelf in the back hallway	Add Attachment
Lauryn Aronson	Apr 01, 2022 09:18 AM	Task reassigned to Nathan Camuso.	Add Attachment
Nathan Camuso	Mar 14, 2022 02:03 PM	Sent email to schedule time	Add Attachment
Joanie Kinnaman	Feb 17, 2022 01:37 PM	inv#2021-0470	Add Attachment
Oneil Miguel	Jan 28, 2022 10:54 AM	Laptop has been imaged. Has not been added to AD yet.	Add Attachment
Alix Karkanen	Jan 26, 2022 12:47 PM	laptop 20210598 doc 20210332 mon 20210656	Add Attachment