Service Request Ticket - # 78690

Service Request Ticket - # 78690

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Jan 26, 2022 02:47 PM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180157 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7647HQ2	Location	PDR
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:A0:74

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Tracking

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Mar 17, 2022 01:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Mar 17, 2022 01:31 PM	The TPM one is busted so John said to just make the loner there the new permanent one. New one there is 20160997.	Add Attachment
Justin Cope	Feb 04, 2022 08:16 AM	I put a loner in there and swapped the hard drive with the one in the loner. The computer is still giving TPM error on start up sometimes so Nathan said to just wait for John to take a look at it.	Add Attachment
Justin Cope	Feb 03, 2022 01:09 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jennie Yang	Feb 03, 2022 09:17 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Jennie Yang	Feb 03, 2022 09:17 AM	Issue still occurring, please give her some tips or maybe check it again. "I was sent a closed ticket notification for this Service Request ID#78690but the computer is STILL giving the same message. I have reported it twice and twice was told it was fixed. Went in the room and twice it still didn't work. PLEASE get it fixed or replace the computer."	Add Attachment
Justin Cope	Jan 27, 2022 12:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Jan 27, 2022 12:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Jan 27, 2022 12:32 PM	I popped the battery out and back in and now it is working fine. If it happens again just hitting f1 to reboot the computer usually will take care of it.	Add Attachment
Sam Sevugan	Jan 26, 2022 02:47 PM	She attached a screenshot of the error, it says: TPM Device not detected.	Add Attachment
Sam Sevugan	Jan 26, 2022 02:47 PM	**This is an email** Computer #20180157 in DSC 204 still only giving the reboot options screen. We need to have these fixed.	Add Attachment