Service Request Ticket - # 78696

Service Request Ticket - # 78696

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Service Request Information

CONTACT	Name	Nail, Ike	Date	Jan 27, 2022 04:11 PM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170821 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro 15in 2.8GHzQuad i7, SpcGry #MPTR
	Serial No.	C02WF101HTD5	Location	parts pile
	CPU	Intel Core i7(2.8GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552;
	Wireless NIC	8C:85:90:CF:EC:51
	Bluetooth NIC	8C:85:90:D2:2C:5A

TECHS	Submitted by	Alice Hodge	Contact	ahodge17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 20, 2022 10:09 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Lauryn Aronson	Jul 20, 2022 10:09 AM	working on imaging the new laptop. going to close this ticket.	Add Attachment
Lauryn Aronson	Jul 19, 2022 07:59 AM	79437	Add Attachment
Lauryn Aronson	Jul 19, 2022 07:57 AM	**email from joanie** Ike, I'm so sorry for the delay. Apple is having a tough time with their supply chain. All of Apple products are being pushed back longer and longer The laptop was received today. I am actually opening the box as I type. We will be creating a Service Request (which you will be the recipient of this email) Should not be too much longer. I am not aware of what is in the queue before you, but we will get this imaged so we can get this to you soon. Joanie	Add Attachment
Lauryn Aronson	May 23, 2022 11:43 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	May 23, 2022 11:43 AM	Status changed from (7) Waiting for Contact to (3) Order in Process	Add Attachment
Lauryn Aronson	May 23, 2022 11:42 AM	john said the order from apple is still in progress and the laptop might not get here before the end of june Joanie Kinnaman, Now ordered, but it is quite possible it will not arrive in time	Add Attachment
Alice Hodge	Apr 12, 2022 12:07 PM	Task reassigned to UCS Tech.	Add Attachment
Alice Hodge	Apr 12, 2022 12:07 PM	don't know the status of the computer replacement currently; but his laptop is still in the tech area by my desk!	Add Attachment
Monica Valencia	Mar 03, 2022 03:07 PM	Laptop was delivered today. Talked to John about it and he told me to have Ike put in for a computer replacement since his is out of warranty	Add Attachment
Alice Hodge	Feb 10, 2022 03:54 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Alice Hodge	Feb 10, 2022 03:54 PM	still waiting on user to drop off the laptop, but will prepare for a quote request so it can be done quickly once the laptop is at UCS.	Add Attachment
Alice Hodge	Jan 27, 2022 04:11 PM	20170821 has significant damage to the lcd, user is currently retrieving data and will drop off laptop with UCS soon. possibly other hardware issues, but screen is done for :( given loaner 20140358 in the meantime!	Add Attachment