Service Request Ticket

Service Request Information

CONTACT	Name	McDonald-Newman, William	Date	Jan 28, 2022 11:04 AM
	Department	Student Media	Phone	8-9697
	Location		Email	McDonaldNewmanW@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140642 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ0JFF8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CD:8A:C4
	Wireless NIC	AC:29:3A:93:12:ED
	Bluetooth NIC	AC:29:3A:93:12:EE

TECHS	Submitted by	Jennie Yang	Contact	ryang16@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Feb 10, 2022 04:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Feb 10, 2022 04:42 PM	iMac reimaged and updated. Returned to Terry House.	Add Attachment
Oneil Miguel	Feb 04, 2022 03:50 PM	Picked up the iMac. It's on the imaging desk.	Add Attachment
Oneil Miguel	Feb 03, 2022 04:48 PM	Contacted him, will go and check it out Friday afternoon. (02/04/22)	Add Attachment
Elliot Purl	Feb 03, 2022 01:58 PM	**This is an email** One of the student staff noted that, to her knowledge, the computer hadn't gotten updated. Would it be possible to get an estimate/guess on timeline for this?	Add Attachment
Oneil Miguel	Jan 28, 2022 04:11 PM	Task reassigned to Oneil Miguel.	Add Attachment
Jennie Yang	Jan 28, 2022 11:04 AM	I've got an iMac in Terry House, #20140642, that needs an OS update in order to download Adobe, but I can't seem to get it to prompt an OS update. It'll open the app store but won't register as having updates available, despite using, I believe, El Capitan.	Add Attachment