Service Request Ticket - # 78702

Service Request Ticket - # 78702

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Service Request Information

CONTACT	Name	Perry, Kristen	Date	Jan 28, 2022 01:27 PM
	Department	Abby’s House	Phone	89657
	Location		Email	perryk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

A/V equipment	Edit WOU #	20161122 (opens in a new window)	Bldg/Room	WUC 106D
	Service Tag		Description	LG 65in LED 2160p Smart 4K UltraHDTV #65UH6030
	Serial No.	612RMKU1P901	Location	Abby's House Conference Room

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Tracking

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Monica Valencia	Jul 28, 2022 09:11 AM	Contact changed from Kristen Perry- to Kristen Perry.	Add Attachment
Justin Cope	Feb 07, 2022 01:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Feb 07, 2022 01:01 PM	just needed to update drivers	Add Attachment
Monica Valencia	Feb 03, 2022 05:08 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Monica Valencia	Feb 03, 2022 05:08 PM	User called and is still experiencing issues with Tv. She asked to see if someone would be willing to show her how to connect. She is available tomorrow at 8:30am or noon, asked for a call before going over there	Add Attachment
Justin Cope	Feb 03, 2022 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Feb 03, 2022 03:24 PM	the cables were switched around	Add Attachment
Justin Cope	Jan 31, 2022 01:38 PM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	Jan 31, 2022 01:38 PM	**This is an outgoing email** Hi Kristen, I need some additional information regarding service request #78702 Description: Conference Tv HDMI connection not working When would be a good time to set up a meeting to come check that out with you. I'm here after noon on Tuesday and Thursday and all day Friday. If mornings would work better for you I can pass it over to another tech that would be available at that time. Thanks, Justin	Add Attachment Public
Sam Sevugan	Jan 28, 2022 01:27 PM	Hi Sam, Thank you so much! The conference room is WUC 106D. The TV's # is 20161122 and my computer # is 20200981. The HDMI has been a problem for a few months at least (I started working here in November, and I was told that it was touchy before that too). As for the screen share issue, that has only been happening for the past week or so. Thanks again! Kristen	Add Attachment
Sam Sevugan	Jan 28, 2022 01:27 PM	Hi there! I'm having an issue with the tv screen in the Abby's House conference room and getting it to connect to my laptop. I was wondering if someone could come over and check it out? We could schedule a time next week or the week after to make sure I'm available and able to show you the issue and answer questions. Some details about the issue: The HDMI cord never works and it never registers that my computer is plugged in I used to be able to screen share, but now either my computer or the tv is not letting me do it. The tv now wants me to connect through Wifi Direct, but that doesn't pop up on my computer as an option Thank you so much! Kristen	Add Attachment