Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Jan 28, 2022 01:41 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150574 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5V60JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5V60JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715; VSI_RecTrac client (run client_common.exe after); IDTech EZ Writer/EZ Workshop (install BEFORE connecting magswipe on USB virtual com port)
	Wired NIC	18:66:DA:10:E8:82

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Jan 31, 2022 11:01 AM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	Jan 31, 2022 11:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Jan 31, 2022 11:00 AM	Returned to hwc 109. Confirmed it booted to login screen.	Add Attachment
Michael Volkmann	Jan 31, 2022 10:20 AM	booted normally, albeit extremely slowly (2015, no NVME). Ran windows updates and rebooted; everything seems to be working fine.	Add Attachment
Tom Groves	Jan 28, 2022 02:59 PM	Confirmed in person. Won't boot to its harddrive. Took computer to UCS SRD back bench.	Add Attachment
Sam Sevugan	Jan 28, 2022 01:42 PM	There is a screenshot of the error attached to his email as well, just says "No bootable devices found"	Add Attachment
Sam Sevugan	Jan 28, 2022 01:41 PM	**This is an email** I have a computer in HWC 109 acting up W20150574. It is the computer we encode ID cards on, so a little important to get it fixed.	Add Attachment