Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Jan 28, 2022 01:46 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160970 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1524LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1524LH2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER: VSI RecTrac client, TeamViewer
	Wired NIC	50:9A:4C:46:0A:91

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Feb 21, 2022 02:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Feb 21, 2022 02:52 PM	Installed W10 on top of W7. The computer took the update and I had Tom go with me to HWC to make sure it worked with the special software it has installed.	Add Attachment
Monica Valencia	Feb 17, 2022 01:40 PM	Said he would drop off computer to get it updated	Add Attachment
Monica Valencia	Feb 17, 2022 08:36 AM	**This is an outgoing email** Hi Rip, I need some additional information regarding service request #78704 Description: Windows 7 to Windows 10 Upgrade HWC 106 I'm Monica with UCS. Is the Windows 7 computer in production right now? If so, do you happen to have one that could take its spot while we upgrade it to Windows 10? Best, Monica	Add Attachment Public
Tom Groves	Jan 28, 2022 03:12 PM	Task reassigned to Monica Valencia.	Add Attachment
Sam Sevugan	Jan 28, 2022 02:31 PM	Task reassigned to Tom Groves.	Add Attachment
Sam Sevugan	Jan 28, 2022 01:46 PM	**This is an email** Please let me know when there would be time to upgrade W20160970 from Windows 7 to Windows 10. This is the main access control computer for the Health and Wellness Center, so it has some unique settings applied to it. Thank you. It is currently sitting in the HWC 106 office.	Add Attachment