Service Request Ticket - # 78708

Service Request Information

CONTACT Name Walker, Micah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2022 04:55 PM
Department Education & Leadership Phone
Location Email walkerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160134[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 20DWPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20DWPD2 Location Going to PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:DF:AA

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact ncamuso20@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Camuso
Email

Public
Entered by Date Memo
Nathan Camuso Feb 11, 2022 10:54 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Camuso Feb 11, 2022 09:41 AM 
Task reassigned to Nathan Camuso.
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Lauryn Aronson Feb 10, 2022 04:58 PM 
****email****

Thank you! 

I am available tomorrow 10am-11am if you are able.

It will act like it is printing and nothing happens...
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Lauryn Aronson Feb 10, 2022 09:25 AM 
Status changed from (4) On Hold to (1) Pending
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Lauryn Aronson Feb 10, 2022 09:25 AM 
she said it didn't work (after i sent instructions). went over to look but couldn't do anything really cause she wasn't there and we need it to be under her account (learned something new today)

emailed her again to ask what she would like to do (try to troubleshoot via email, etc. or meet in-person). it seems like she's not there super often though? unsure.
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Lauryn Aronson Feb 07, 2022 09:03 AM 
Status changed from (1) Pending to (4) On Hold
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Lauryn Aronson Feb 07, 2022 09:03 AM 
just emailed her. will check in in a weekish if she does not have questions before then
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Lauryn Aronson Feb 03, 2022 10:45 AM 
gave her admin rights. she needs to enter a print code. going to email her instructions.
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Lauryn Aronson Feb 03, 2022 08:23 AM 
****This is an outgoing email****
Hi Micah,

I need some additional information regarding service request #78708

Description: Needs admin rights to connect to printer 

Are you available for me to stop by this morning?

Thank you,

Lauryn Aronson
UCS Student Tech.
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Public
Lauryn Aronson Feb 03, 2022 08:16 AM 
Task reassigned to Lauryn Aronson.
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Nathan Camuso Jan 31, 2022 02:17 PM 
Task reassigned to UCS Tech.
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Nathan Camuso Jan 31, 2022 12:24 PM 
Task reassigned to Nathan Camuso.
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Sam Sevugan Jan 28, 2022 04:55 PM 
Device # 20160134[Edit Inv]
Availability: Any time M, T, or Thursdays
Room: RWEC 153
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Sam Sevugan Jan 28, 2022 04:55 PM 
Prompted a user and password, but when entering 
hers, it did not work. She needs to connect to the 
two ed building printers, and when she tries to 
print it does not.
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