Service Request Ticket - # 78710

Service Request Information

CONTACT Name Wenzel, Marcus   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 31, 2022 08:27 AM
Department Education & Leadership Phone 89125
Location Email wenzelm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210111[Edit Inv] (opens in a new window) Bldg/Room RWEC 258
Service Tag B60Z2J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. B60Z2J3 Location Marcus Wenzel

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:01:F1:B2


Wireless NIC F4:7B:09:41:EA:B0

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Joanie Kinnaman Feb 15, 2022 11:39 AM 
inv#2021-0455
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Monica Valencia Feb 10, 2022 08:28 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Feb 10, 2022 08:28 AM 
Adding the copy codes worked for Marcus. He is now able to print.
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Monica Valencia Feb 09, 2022 02:32 PM 
Sent Marcus instructions on how to add a copy codes for the printers to see if this fixes the problem. If not, he teaches in the morning but is on campus until 3pm tomorrow (Thursday) and will be available this Friday after 10:30.
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Oneil Miguel Feb 08, 2022 02:12 PM 
Has an issue with both ed copiers where he can't 
print to them even though it says that he is 
connected.
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Oneil Miguel Feb 08, 2022 02:08 PM 
Setup completed.
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Monica Valencia Feb 08, 2022 10:10 AM 
Task reassigned to Oneil Miguel.
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Monica Valencia Feb 08, 2022 10:09 AM 
I'm away from my office this week, but next week I will be back.  Would early afternoon next Tuesday (2/8) work for the setup?  I should copy some files off of my hard drive before you take the old machine.
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Monica Valencia Feb 03, 2022 08:12 AM 
****This is an outgoing email****
Hi Marcus,

I need some additional information regarding service request #78710

Description: GFA replacing 20140715[Edit Inv]

I'm Monica with UCS. We have your replacement laptop setup for you. The laptop comes with Adobe and Microsoft already installed. Are you needing any special software installed? 

Best,
Monica
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Public
Monica Valencia Feb 02, 2022 05:13 PM 
Task reassigned to Monica Valencia.
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Alix Karkanen Jan 31, 2022 08:27 AM 
laptop 20210111[Edit Inv]
doc 20210330[Edit Inv]
mon 20210136[Edit Inv]
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