Service Request Ticket

Service Request Information

CONTACT	Name	Merrill, Leanne	Date	Jan 31, 2022 08:32 AM
	Department	Mathematics	Phone	89324
	Location		Email	merrill@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210412 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
	Serial No.	SFVFGN3XFQ05N	Location	GFA Pool
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	Unknown	Software
	Wireless NIC	3C:06:30:54:2D:C2
	Bluetooth NIC	3C:06:30:4F:F7:39

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Feb 17, 2022 02:05 PM	INV#2021-0471	Add Attachment
Moshe Martinez	Feb 17, 2022 01:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Feb 17, 2022 01:15 PM	Completed setup. Brought back macbook 20161081 and monitor 20161180. She says the macbook does not hold a charge and dies quickly.	Add Attachment
Moshe Martinez	Feb 10, 2022 12:16 PM	**This is an outgoing email** Hi Leanne, I need some additional information regarding service request #78712 Description: GFA replacing 20161081 This is Moshe from UCS. I have a new MacBook, monitor, and docking station here that will be replacing your computer with WOU #20161081. Is there any special software you would like on the MacBook? All of the standard software is on there (Adobe, Word, Excel, etc.). If not, let me know when you are available and I can set this up for you today or tomorrow. Best Regards, Moshe Martinez UCS Tech	Add Attachment Public
Alix Karkanen	Jan 31, 2022 08:32 AM	laptop 20210412 doc 20210420 mon 20210669	Add Attachment