Service Request Ticket

Service Request Information

CONTACT	Name	Hoffman, Robert	Date	Jan 31, 2022 09:53 AM
	Department	Financial Aid	Phone	88686
	Location		Email	hoffmanr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170666 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3260/DI Monochrome Laser Printer
	Serial No.	K7A002065	Location	PDR
	Model	Phaser 3260DI	Hostname
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack ; USB LOCAL PRINTER ONLY	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wireless NIC	9C:93:4E:3B:CA:39

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	emartinez17@wou.edu	88925

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Feb 04, 2022 12:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Feb 04, 2022 12:15 PM	Delivered drum and installed on printer. Test print worked.	Add Attachment
Moshe Martinez	Feb 04, 2022 10:59 AM	**This is an outgoing email** Hi Robert, I need some additional information regarding service request #78713 Description: Xerox 3260 Drum Unit Replacement This is Moshe from UCS. We have the drum unit here at UCS for the Xerox 3260 printer. Would I be able to stop by today to install it in the printer and if so, at what time are you available? Let me know at your earliest convenience. Best, Moshe Martinez UCS Tech	Add Attachment Public
Monica Valencia	Feb 04, 2022 10:56 AM	Task reassigned to Moshe Martinez.	Add Attachment
Shandelle Plasker	Jan 31, 2022 09:54 AM	Told Robert that once the part has arrived someone would reach out to install it.	Add Attachment
Shandelle Plasker	Jan 31, 2022 09:53 AM	Roberts printer's drum unit needs to be replaced. I put in a purchase request with order number 12761.	Add Attachment