Service Request Ticket - # 78717

Service Request Information

CONTACT Name Habermann, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 31, 2022 10:36 AM
Department Student Engagement Phone 88659
Location Email habermam@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210074[Edit Inv] (opens in a new window) Bldg/Room WUC 213
Service Tag HN952J3 Description Dell Latitude 5420 (i5-10310U 4 Core, 6M cache, Base 1.7GHz, up to 4.4GHz, vPro
Serial No. HN952J3 Location Teacher Prep Student Support Services

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wireless NIC A0:29:19:08:EF:51


Bluetooth NIC 7C:70:DB:03:34:2D

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact ncamuso20@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Camuso
Email

Public
Entered by Date Memo
Nathan Camuso Feb 02, 2022 03:13 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Nathan Camuso Feb 02, 2022 03:13 PM 
Just needed a copy code
 Add Attachment
Monica Valencia Feb 02, 2022 02:53 PM 
Task reassigned to Nathan Camuso.
 Add Attachment
Monica Valencia Feb 01, 2022 04:05 PM 
****This is an outgoing email****
Hi Megan,

I need some additional information regarding service request #78717

Description: unable to print to TANK

I'm Monica with UCS. Are you available tomorrow or later this week for me to come take a look at the issue you are experiencing with printer to Tank.

Best,
Monica
Add Attachment
Public
Monica Valencia Feb 01, 2022 04:05 PM 
Task reassigned to Monica Valencia.
 Add Attachment
Lourdes Salazar Jan 31, 2022 11:22 AM 
****This is an email****
Thank you!

I'm in WUC 210H, 20210074[Edit Inv]

Thank you, 
Megan
 Add Attachment
Lourdes Salazar Jan 31, 2022 10:36 AM 
****This is an email****
Hello Lourdes, 

When I select print, no dialog box appears and nothing prints. I have also attempted to print a test page and nothing comes out. I am trying to print to Tank on the Three Sisters network. 

Thank you!
Megan
Add Attachment
Lourdes Salazar Jan 31, 2022 10:36 AM 
****This is an email****
Hello!

I recently got a new computer (it's working great!) and need some help connecting to our printer. Everything that I can see looks correct, but it's not printing. 

Thanks, 
Megan
Add Attachment