Service Request Ticket - # 78719

Service Request Information

CONTACT Name Hancock, Kaeli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 31, 2022 11:21 AM
Department Phone 88431
Location Email hancockk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180547[Edit Inv] (opens in a new window) Bldg/Room WEL 172
Service Tag C8VWCS2 Description Dell OptiPlex 7050 SFF desktop, i7-6700(3.6GHz QC)
Serial No. C8VWCS2 Location Printshop Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938; Adobe CC 20** SERIALIZED DESKTOP order11038 SR70970;

Wired NIC 54:BF:64:90:0E:CD

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact ncamuso20@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Camuso
Email

Public
Entered by Date Memo
Nathan Camuso Apr 27, 2022 10:30 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Camuso Apr 22, 2022 01:08 PM 
She wants us to put a used drive in it, reimaging 
now
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Nathan Camuso Apr 22, 2022 09:36 AM 
Status changed from (5) Completed to (1) Pending
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Nathan Camuso Feb 04, 2022 10:18 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Camuso Jan 31, 2022 03:59 PM 
Reimaging
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Nathan Camuso Jan 31, 2022 12:16 PM 
Task reassigned to Nathan Camuso.
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Lourdes Salazar Jan 31, 2022 11:29 AM 
20180547[Edit Inv]
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Lourdes Salazar Jan 31, 2022 11:21 AM 
asking for wou number
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Lourdes Salazar Jan 31, 2022 11:21 AM 
Automatic repair blue screen
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Lourdes Salazar Jan 31, 2022 11:21 AM 
****This is an email****
Hello,

The computer in the Copy Center main work space is refusing to start up and after rebooting is giving this screen. I've tried hard rebooting as well as the advanced options of shutting it down and restarting and nothing has worked and merely returns it to this screen. If yall could help that would be great thank you!
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