Service Request Ticket

Service Request Information

CONTACT	Name	Gallagher, Michelle	Date	Jan 31, 2022 03:22 PM
	Department	Behavioral Sciences/ Psychological Sciences	Phone	88344
	Location		Email	gallaghm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141265 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	18WHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:02:9C

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Feb 02, 2022 01:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Feb 02, 2022 01:19 PM	Replaced the computer with a spare 2018 machine on the shelf 20180239.	Add Attachment
Nathan Sauer	Feb 02, 2022 09:22 AM	Task reassigned to Nathan Sauer.	Add Attachment
Nathan Camuso	Jan 31, 2022 04:34 PM	Talked to Nathan about getting it replaced	Add Attachment
Lourdes Salazar	Jan 31, 2022 03:22 PM	**This is an email** Hello! The computer in Todd 106 (WOU # 20141265) is starting to have a few issues and we would like to have someone take a look at it. The computer has been starting up slowly - one class waited 10 minutes before the computer warmed up. There have also been issues within programs - ex: power point freezing and then quickly moving between slides. Todd 106 has nothing scheduled in it until noon Monday - Thursday, and nothing at all scheduled on Fridays. Thank you for your help. -- Michelle Gallagher Administrative Program Assistant Behavioral Sciences Western Oregon University gallaghm@wou.edu \| Todd Hall 325 P: (503) 838-8344 \| F: (503) 838-8618	Add Attachment