Service Request Ticket - # 78731

Service Request Information

CONTACT Name Tilgner, Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 01, 2022 03:56 PM
Department Teacher Prep Student Support Services Phone 88575
Location Email tilgnera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200372[Edit Inv] (opens in a new window) Bldg/Room SSC 125
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. SC02DQ17TQ05N Location Teacher Prep Student Support Services front desk

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC C4:91:0C:B4:CA:DE


Bluetooth NIC C4:91:0C:B5:A9:74

TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Feb 02, 2022 10:14 AM 
Task reassigned to Monica Valencia.
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Monica Valencia Feb 02, 2022 10:14 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Feb 02, 2022 10:14 AM 
They are able to print now. Removed and re-add the printer and it worked just fine.
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Monica Valencia Feb 01, 2022 03:56 PM 
The TPSSS reception desk located in RWEC 213 is unable to print.
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