Service Request Ticket

Service Request Information

CONTACT	Name	Walczyk, Kevin	Date	Feb 02, 2022 02:52 PM
	Department	Creative Arts/Music	Phone	88274
	Location		Email	keveli@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20131144 (opens in a new window)	Bldg/Room	APSC 102
	Service Tag		Description	HP LaserJet M712DN Duplex Network Monochrome Laser Printer #CF236A
	Serial No.	CNCCG1N0ML	Location	Midi Lab Printer
	Model	CF236A	Hostname	midilab.wou.edu
	Notes	40ppm, 1200dpi x 1200dpi (B&W), 600sheet(s) Capacity / Ledger B Size (11 in x 17 in), USB Type A,Duty cycle: Up to 100,000 pages,100-sheet multipurpose tray, 2 x 250-sheet input trays, USB Type B, RJ-45 / 512MB Installed RAM / 1GB Maximum RAM / 1 Year Warranty IP: 140.211.64.75	Ink/Toner Refill	HP 14X Black LaserJet Toner Cartridge (~17,500 yield) CF214X
	Wired NIC	FC:15:B4:2D:F0:A2

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Mar 09, 2022 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Mar 09, 2022 02:53 PM	We've done a lot of work on this so I think if more stuff pops up it should be on another ticket	Add Attachment
Lauryn Aronson	Feb 07, 2022 09:38 AM	Task reassigned to Nathan Camuso.	Add Attachment
Nathan Camuso	Feb 04, 2022 10:29 AM	Sent an email for this and 78737	Add Attachment
Monica Valencia	Feb 02, 2022 02:52 PM	But I cannot override this problem making the printer unusable. I've been able to "fix" this in the past by having administrative access to the printer. Also (in regards to the printer), can we get the actual printer driver for this printer installed so that we can take advantage of the oversize printing capability that this printer has to offer? This is a HP LaserJet 700 M712	Add Attachment