Service Request Ticket - # 78746

Service Request Information

CONTACT Name McDonough, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2022 12:55 PM
Department Strategic Communications & Marketing Phone 89120
Location Email mcdonoughe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200171[Edit Inv] (opens in a new window) Bldg/Room SAC 106
Service Tag 9W50673 Description Dell Latitude 5400
Serial No. 9W50673 Location Dana Nunez-Silva

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC CC:48:3A:5B:9E:8F


Wireless NIC AC:12:03:36:86:E3

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Lauryn Aronson Feb 07, 2022 09:30 AM 
Task reassigned to Oneil Miguel.
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Lauryn Aronson Feb 07, 2022 09:30 AM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Feb 04, 2022 02:49 PM 
Ran Windows audio troubleshoot and it's now fixed.
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Moshe Martinez Feb 04, 2022 01:00 PM 
Task reassigned to UCS Tech.
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Moshe Martinez Feb 04, 2022 10:27 AM 
She is available today at 2 pm
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Moshe Martinez Feb 04, 2022 10:05 AM 
Task reassigned to Moshe Martinez.
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Moshe Martinez Feb 04, 2022 10:05 AM 
****This is an outgoing email****
Hi Erin,

I need some additional information regarding service request #78746

Description: Laptop Sound Not Working

This is Moshe from UCS. Are you available today for me to stop by and take a look at your laptop to try to get the sound working? 

Let me know at your earliest convenience.


Best Regards,

Moshe Martinez
UCS Tech
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Public
Elliot Purl Feb 03, 2022 03:07 PM 
****This is an email****
My laptop number is 20200171[Edit Inv]. I am available this 
afternoon.
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Elliot Purl Feb 03, 2022 12:56 PM 
****This is an email****
I have noticed it now twice in Zoom. I use 
computer audio. I tried listening to a voicemail 
from email – also no luck.

I have checked [computer and zoom settings], it is 
actually not showing anything available.
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Elliot Purl Feb 03, 2022 12:55 PM 
****This is an email****
I am having trouble when working remotely with my 
speakers. My computer is no longer recognizing 
sound. When I trouble shoot the audio device, I 
get this: I couldn’t find your audio device. Make 
sure it’s connected and try again.

 

I have logged out and logged back in. When I am 
docked in my office in The Cottage I do have 
sound.
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