Service Request Ticket - # 78748

Service Request Information

CONTACT Name McDonald-Newman, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2022 01:51 PM
Department Student Media Phone 8-9697
Location Email McDonaldNewmanW@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171281[Edit Inv] (opens in a new window) Bldg/Room TERRY 109
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02WVTKEJ1G9 Location editor of the Northwest Passage

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Adobe CC [SHARED DEVICE] license for Student Media from Order#9442 annually renewed in MAY;

Wired NIC 14:20:5E:07:03:D8


Wireless NIC 78:7B:8A:DA:63:A7


Bluetooth NIC 14:20:5E:07:03:D9

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Feb 10, 2022 04:41 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Feb 10, 2022 04:41 PM 
iMac reimaged, updated, and returned to Terry House.
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Oneil Miguel Feb 04, 2022 03:50 PM 
Picked up the iMac. It's on the imaging desk.
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Oneil Miguel Feb 04, 2022 08:53 AM 
Task reassigned to Oneil Miguel.
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Elliot Purl Feb 03, 2022 01:51 PM 
****This is an email****
One of the iMacs in Terry House, #20171281[Edit Inv], in 
office 110 is failing to boot up and appears to be 
stuck in an eternal loading screen when restarted. 
Would it be possible for someone to take a look at 
it or do you have any advice for possible 
solutions?
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