Service Request Ticket - # 78749

Service Request Information

CONTACT Name Miranda-Aguilar, Blanca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2022 04:52 PM
Department Multicultural Student Services Phone 88424
Location Email mirandaaguilarb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160993[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 151XKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 151XKH2 Location PDR

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:46:0A:05

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Feb 04, 2022 09:51 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Feb 04, 2022 09:51 AM 
**Email**

Thank you, Excel is now working for me.
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Monica Valencia Feb 04, 2022 09:10 AM 
****This is an outgoing email****
Hi Blanca,

I need some additional information regarding service request #78749

Description: Excel Error For Shared Devices

I'm Monica with UCS. You should now be able to access Excel. 

Please let me know if you have any issues.

Best,
Monica
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Public
Monica Valencia Feb 03, 2022 04:55 PM 
Task reassigned to Monica Valencia.
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Monica Valencia Feb 03, 2022 04:55 PM 
Added them in Microsoft AD group. Need to have McEvilly check to make sure they are in Azure
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Elliot Purl Feb 03, 2022 04:52 PM 
Got an error trying to log into excel, made sure the 
user was using @mash.wou.edu, but they got the error 
about it not working on shared devices.
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