Service Request Ticket - # 78750

Service Request Information

CONTACT Name Hawley, Christy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2022 09:55 AM
Department Business/Economics Division Phone 89533
Location Email hawleyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180215[Edit Inv] (opens in a new window) Bldg/Room ACK 170
Service Tag 7675HQ2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 7675HQ2 Location

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:79:9D:0E

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Feb 21, 2022 08:09 AM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Feb 21, 2022 08:09 AM 
No apparent issues since re-imaging.
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Justin Cope Feb 10, 2022 04:33 PM 
I put 20180215[Edit Inv] back after Michael imaged it 
hopefully its working correctly now.
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Michael Volkmann Feb 09, 2022 01:55 PM 
Brought the 20180215[Edit Inv] back to run diagnostics, see if 
we can find out what's wrong (or just reimage it). 
Has a loaner 20171075[Edit Inv] in the classroom.
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Justin Cope Feb 08, 2022 04:43 PM 
Task reassigned to Michael Volkmann.
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Justin Cope Feb 08, 2022 04:43 PM 
There was a windows update that I pushed through. 
looked up the error log and the crash was a live 
kernel event which online said that a windows 
update might fix. There is a class in there 
tomorrow at 10AM Nathen said to go in and test it 
some more before the classes.
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Michael Volkmann Feb 08, 2022 08:31 AM 
Zoom froze again this morning for her, during her 
class. She restarted and was able to get it to 
work. Was not able to reproduce the freeze when I 
got to the classroom for support. May need to re-
image the computer.
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Lauryn Aronson Feb 07, 2022 09:38 AM 
****This is an outgoing email****
Hi Christy,

We were just following up with you regarding a service request that we have for you.  (#78750)

Description: computer in HWC 204 freezing during lecture 

We were wondering if this has been resolved for you or if we can still be of assistance with this.  If so, just let us know, we'll be happy to help.

Thanks,
Lauryn Aronson
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Public
Justin Cope Feb 04, 2022 04:54 PM 
updated zoom that might have been the problem but 
other then that I didn't see anything going wrong
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Nathan Camuso Feb 04, 2022 10:22 AM 
Room has class until noon today, then is open
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Lourdes Salazar Feb 04, 2022 09:55 AM 
****This is an email****
Good morning - I am reaching out with a concern about the computer in HWC 204.  Yesterday I had three classes back to back in HWC. In each of the classes, the computer froze during my lecture not allowing me to move forward.  Using Ctrl+alt+del I was able to go to the task manager and end the program (either Zoom or Powerpoint).  That unfroze things and I could proceed and reopen the application. On one of the occasions I had to do a manual restart to get it out of the frozen state.

Additionally, in the third class, the audio did not record on my Zoom recording.

At the end of class I checked to see if there were windows updates needed and it seemed that it updated something and I rebooted the computer.  

I just don't want to go into next week and have the same issue so I wanted to check in with your department to see if you could take a look at it.

Thanks for your help.

-- 
Christy Hawley, Instructor
Western Oregon University
Division of Business and Economics
West House, Room 202
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