Service Request Ticket - # 78751

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2022 12:49 PM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210113[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag FRHL1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. FRHL1J3 Location GFA pool

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:04:C2:53


Wireless NIC F4:7B:09:29:EF:F5


Bluetooth NIC F4:7B:09:29:EF:F9

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Mar 18, 2022 08:38 AM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Mar 18, 2022 08:38 AM 
Checked back with her. Her computer does has not blue screened in a while. I assume it was the older monitor causing the blue screen.
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Lauryn Aronson Feb 07, 2022 09:37 AM 
Task reassigned to Oneil Miguel.
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Lauryn Aronson Feb 07, 2022 09:37 AM 
she said smth about her monitor being weird? and oneil unplugged the a/b usb cords. unsure. both were working when i went over for a couple.
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Oneil Miguel Feb 04, 2022 02:48 PM 
Updated all device manager drivers, changed some 
things on the regedit, unplugged usb a/b cable 
from faulty monitor. Hopefully wont blue screen 
anymore. If the issue persists we may need to take 
it back for reimaging.
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Sam Sevugan Feb 04, 2022 12:52 PM 
20210113[Edit Inv] is the laptop
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Sam Sevugan Feb 04, 2022 12:51 PM 
Called to report that 20210124[Edit Inv] is showing a blue 
screen with the error "shutdown system thread 
exception not handled". It has shutdown randomly 
about three times since it was first setup 
yesterday (SR 78564). She is located in West House 
113 and is needing assistance soon to be able to 
work properly.
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