Service Request Ticket - # 78757

Service Request Information

CONTACT Name Orlando, Gaeta   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 07, 2022 03:53 PM
Department Student Enrichment Program Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150672[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RNCJB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715;

Wired NIC 18:66:DA:14:18:6B

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Mar 09, 2022 08:58 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Feb 18, 2022 08:38 AM 
Status changed from (4) On Hold to (1) Pending
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Monica Valencia Feb 18, 2022 08:38 AM 
Put in for a computer replacement--- See SR 78796
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Monica Valencia Feb 15, 2022 08:53 AM 
Status changed from (1) Pending to (4) On Hold
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Monica Valencia Feb 15, 2022 08:53 AM 
Status changed from (4) On Hold to (1) Pending
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Monica Valencia Feb 15, 2022 08:53 AM 
Orlando will be submitted a IFC/GFA computer replacement. He is 97% grant funded. Once we have that process. This computer will be going to PDR
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Monica Valencia Feb 09, 2022 02:09 PM 
Status changed from (1) Pending to (4) On Hold
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Monica Valencia Feb 09, 2022 12:18 PM 
Task reassigned to Monica Valencia.
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Monica Valencia Feb 09, 2022 12:18 PM 
Waiting to see if it will need to be re-imaged or if they are going to get a new computer.
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Monica Valencia Feb 08, 2022 12:48 PM 
Brought his computer in. It is setting on my desk at the moment.
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Jennie Yang Feb 08, 2022 10:16 AM 
Left Voicemail with our operating hours so he can 
drop off computer at his convenience.
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Lourdes Salazar Feb 07, 2022 03:53 PM 
****This is an email****
 I am moving into a new office and I will need the computer that is in that office reimaged for my use.I would need this as soon as possible. The wou computer number is, 20150672[Edit Inv] and the location would be in the Advising Center Room 113 for Student Engagement Program. 

Thank you, 
Orlando
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