Service Request Ticket - # 78763

Service Request Ticket - # 78763

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Service Request Information

CONTACT	Name	Sanderson, Louise	Date	Feb 09, 2022 10:54 AM
	Department	Advancement & Foundation	Phone
	Location		Email	sandersonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200382 (opens in a new window)	Bldg/Room	COT 208
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	SC02DQ17KQ05N	Location	Holli Howard-Carpenter
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B6:8F:81
	Bluetooth NIC	C4:91:0C:B5:B5:DA

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Mar 31, 2022 03:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Feb 25, 2022 12:07 PM	Was able to get her Mac to work with the dell dock. She will keep us informed on how it works and what issues she experiences	Add Attachment
Monica Valencia	Feb 22, 2022 04:55 PM	Tested her dock and Mac and they come up. I wasn't able to test with her setup as the dock power was not there. Seeing if I can stop by tomorrow to make sure it works with her setup	Add Attachment
Monica Valencia	Feb 22, 2022 11:58 AM	Louise said she was going to be working from home today after 1pm.	Add Attachment
Monica Valencia	Feb 21, 2022 03:00 PM	**This is an outgoing email** Hi Louis, I need some additional information regarding service request #78763 Description: Monitor/Adobe Issues I'm Monica with UCS. I have worked on your Mac and was wondering if I could run some testes on the docking station you have? I can take over a loaner docking station in the mean time. Please let me know if there is a good time this week to do the switch. Best, Monica	Add Attachment Public
Monica Valencia	Feb 14, 2022 04:44 PM	Wasn't able to get the Mac to connect with the two monitors using a Dell dock. She has a temporary PC she is using while I try to get the Mac to work.	Add Attachment
Elliot Purl	Feb 09, 2022 11:22 AM	Appointment is scheduled for 2 pm on Monday the 14th.	Add Attachment
Elliot Purl	Feb 09, 2022 10:59 AM	**This is an email** I have found a Dell laptop in our office, so I think I'll switch to this so I can set up with two screens. Is it possible to arrange Monday next week?	Add Attachment
Elliot Purl	Feb 09, 2022 10:54 AM	**This is an email** The front computer is a PC. When I go to connect to my Adobe and save on the PC, it says no Networks, and to change the settings through admin. If I had a Microsoft laptop, could I connect two screens? It's set up correctly, it just is hard to go from the small to large screen.	Add Attachment