Service Request Ticket

Service Request Information

CONTACT	Name	Plahn, Ambre	Date	Feb 09, 2022 11:03 AM
	Department	Special Projects	Phone	89763
	Location		Email	plahna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210574 (opens in a new window)	Bldg/Room	AD 206G
	Service Tag		Description	Dell Latitude 5520 w/Dell Professionhal Sleeve 15
	Serial No.	CN0Y5H5JWSC0018D00I2	Location	AMBRE PLAHN
	CPU	11th Generation Intel® Core- i5-1135G7
	OS	Unknown	Software
	Wired NIC	F4:EE:08:9E:8B:FA
	Wireless NIC	DC:21:48:27:9D:7C

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Feb 11, 2022 10:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Feb 11, 2022 09:10 AM	Renamed laptop and moved it in AD.	Add Attachment
Monica Valencia	Feb 10, 2022 04:18 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Monica Valencia	Feb 10, 2022 10:31 AM	Laptop needs to be renamed so that it can be moved in AD	Add Attachment
Monica Valencia	Feb 10, 2022 10:28 AM	Did setup this morning.	Add Attachment
Monica Valencia	Feb 09, 2022 04:55 PM	Does not need any additional software.	Add Attachment
Monica Valencia	Feb 09, 2022 04:03 PM	**This is an outgoing email** Hi Ambre, I need some additional information regarding service request #78764 Description: new hire for Ambre Plahn I'm Monica with UCS. We are in the process of getting your new laptop ready. The laptop comes with Adobe and Microsoft already installed. Are you needing any special software installed? Best, Monica	Add Attachment Public
Joanie Kinnaman	Feb 09, 2022 12:05 PM	laptop 20210574	Add Attachment
Monica Valencia	Feb 09, 2022 11:26 AM	On the imaging counter	Add Attachment
Joanie Kinnaman	Feb 09, 2022 11:04 AM	laptop 202105274 dock 20210736 monitor 20200958 & 20210141	Add Attachment