Service Request Ticket - # 78770

Service Request Information

CONTACT Name Nerz, Andrew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2022 07:56 AM
Department Natural Science Division Phone 89709
Location Email nerza@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20180228[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 76C3HQ2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 76C3HQ2 Location under tech desk - waiting for wipe

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:79:AF:17


TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact ahodge17@wou.edu 88925

Tracking

Entered by Date Memo
Alice Hodge
Email

Public

Entered by Date Memo
Alice Hodge Feb 17, 2022 08:45 AM
Status changed from (1) Pending to (5) Completed
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Alice Hodge Feb 17, 2022 08:45 AM
reimaged 20180228[Edit Inv] and did some testing, trust with domain was fine and so was datetime, 
thinking that the trust issues were possibly from computer sitting offline or possibly things like startup repairs reverting things and messing it up.

finished updates and got 20180228[Edit Inv] ready to be loaned out again, closing!

addl: i know these loaners were related to SR 78122 and that andrew's computer 20150671[Edit Inv] is labelled as reimaged and ready to deliver; 
not sure if we're just aiming to go with the loaner til his old machine can be GFA'd. (could be NVMe candidate? but it is a 2015)
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Alice Hodge Feb 10, 2022 12:56 PM
swapped out loaner 20180228[Edit Inv] for 20181051[Edit Inv] today :)
will troubleshoot 20180228[Edit Inv] to see why this issue is reoccurring. 
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Alice Hodge Feb 10, 2022 08:41 AM
Task reassigned to Alice Hodge.
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Alice Hodge Feb 10, 2022 08:41 AM
reached out to him to confirm a time, gonna swap out the loaners since this shouldn't be happening to him so often.

will update w loaner info :)
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Elliot Purl Feb 10, 2022 07:56 AM
****This is an email****
My computer has lost connection to the network 
again (says it's not a trusted network or 
something to that effect).  I have availability 
tomorrow (2/10) from 10 - 11:50 and on Monday 
(2/14) from 12 - 1:50.

This has happened three times already and will 
likely continue to happen; is there a way I can 
get a replacement machine?  Even if it's slower 
(like my older one), that would probably be better 
than my current situation, where every day feels 
like a coin toss if my computer will work or not.
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