Service Request Ticket

Service Request Information

CONTACT	Name	Hancock, Kaeli	Date	Feb 10, 2022 09:10 AM
	Department		Phone	88431
	Location		Email	hancockk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180547 (opens in a new window)	Bldg/Room	WEL 172
	Service Tag	C8VWCS2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700(3.6GHz QC)
	Serial No.	C8VWCS2	Location	Printshop Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe CC 20** SERIALIZED DESKTOP order11038 SR70970;
	Wired NIC	54:BF:64:90:0E:CD

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	May 18, 2022 08:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	May 18, 2022 08:25 AM	Put an old hard drive in the computer and returned it per the user's request	Add Attachment
Lourdes Salazar	Apr 21, 2022 09:55 AM	Hi Nathan, Can you reach out to Kaeli next time you work? or let the front desk know what we will be doing with this request and we can update the user via email	Add Attachment
Lourdes Salazar	Apr 21, 2022 09:54 AM	**This is an email** Hey ya'll, Was wondering if we would ever be getting a computer back in this spot since ours blue screened or shes gone forever? Just because I had a license on that computer I can't change over to a new computer unless I get notice that it's no longer available and some sort of email proving it won't be returned.	Add Attachment
Nathan Camuso	Feb 21, 2022 02:14 PM	Hard drive seems to be dead	Add Attachment
Nathan Camuso	Feb 11, 2022 10:21 AM	Task reassigned to Nathan Camuso.	Add Attachment
Elliot Purl	Feb 10, 2022 09:15 AM	Thank you, no rush, we have a backup computer to use. We are open 8-12 and 1-5 Monday-Friday.	Add Attachment
Elliot Purl	Feb 10, 2022 09:10 AM	**This is an email** Same copy center computer same issue the computer has blue screen of death again unfortunately so thats where we are with that and I know that means its time for a funeral procession possibly. Same issue as Service Request #78719	Add Attachment