Service Request Ticket - # 78772

Service Request Information

CONTACT Name Meaney, Marina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2022 10:17 AM
Department The Research Institute Phone 89434
Location Email meaneym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190348[Edit Inv] (opens in a new window) Bldg/Room TODD 223
Service Tag HPFG0Z2 Description Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
Serial No. HPFG0Z2 Location ERS workstations, Marina Meaney

CPU Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC DC:71:96:2F:4B:85


AUX NIC 98:E7:43:AF:F5:F9

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Feb 14, 2022 10:25 AM 
Status changed from (1) Pending to (5) Completed
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Michael Ellis Feb 14, 2022 10:25 AM 
Called to work on this.  User is happy with the workaround.
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Elliot Purl Feb 10, 2022 10:17 AM 
User came in, can't sign into Portal on latitude 
on Firefox. Chrome works, I can sign into mine on 
firefox, she has no problems using firefox on her 
other computer. But for some reason, on firefox on 
this Latitude, she can't sign in. She gets an 
error that reads: "Login error at step 3.0". 

Username is meaneym and the timestamp for most 
recent failed login is 10:11am 2/10/22 (Could also 
be 10:10, I wrote it down but I'm not positive 
whether or not the time changed before I wrote it 
down)
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