Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Marsha	Date	Feb 10, 2022 11:03 AM
	Department	Facilities Services	Phone	88079
	Location		Email	smithma@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170186 (opens in a new window)	Bldg/Room	PP 102
	Service Tag		Description	Xerox Phaser 3260/DNI Monochrome Laser Printer
	Serial No.	K8A241531	Location	keyshop printer, (replacing W20120603)
	Model	3260/DNI	Hostname	140.211.117.23
	Notes	up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; IP ADDRESS:	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3A:E3:2E

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Feb 22, 2022 11:54 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Monica Valencia	Feb 22, 2022 11:54 AM	Drum cartridge came in today and replaced the cartridge. Printer started working ones it was replaced.	Add Attachment
Monica Valencia	Feb 11, 2022 02:50 PM	Task reassigned to Monica Valencia.	Add Attachment
Moshe Martinez	Feb 11, 2022 10:19 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Monica Valencia	Feb 10, 2022 11:58 AM	Contact changed from Audra Marsh to Marsha Smith.	Add Attachment
Monica Valencia	Feb 10, 2022 11:29 AM	Looked at the printer and it needs a new drum cartridge. I put in a purchase request for it. Request #12808	Add Attachment
Elliot Purl	Feb 10, 2022 11:03 AM	Printer threesisters PP-Pigpen John checked and said the printer shows an error, 7 backed up print jobs, when the user clicks print nothing happens, no error messages on computer or printer itself	Add Attachment